Job Description

Responsibilities:- Attracts potential customers by answering service questions and suggesting information about other services.- Serves customers by providing company service information and lead closings.- Opens customer accounts by recording Waitlist information.- Maintains customer records by updating detailed information.- Daily follow-up with the operational team & updating lead status.- Recommends potential services to management by collecting customer information and analyzing customer needs.- Prepares service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed.- To Manage Inbound and Outbound calls in a timely manner- Identify customer's requirements, clarify information and provide them with the resolution based on company policy- Handle any required communication or coordination required between Partner's(Tankers) and customers- Entering customer and account data from source documents within time limits- Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the outputEducation and/or Work Experience Requirements:- Minimum 6 months of experience in Customer Relationship or Lead Generation- BPO experience is also acceptable- Excellent communication skills- Strong teamwork abilities- Effective listening and questioning skills- Ability to handle customer interactions with sensitivity and professionalism (ref:updazz.com)

Skills Required