Job Description

Job Summary:

As a Customer Care Executive responsible for handling Amazon and Flipkart customers, you will be the key point of contact for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience across both platforms. This role requires exceptional communication skills, a deep understanding of e-commerce platforms, and a customer-first approach. You will manage a variety of tasks, from resolving order-related queries to handling complaints, ensuring high levels of customer satisfaction and loyalty.

Address : plot 71 ecotech 12 greater noida 201306

Key Responsibilities:

Customer Support:

Respond promptly to customer inquiries from both Amazon and Flipkart via phone, email, and chat. Assist customers with order placement, tracking, returns, refunds, and product information across both platforms. Provide support with navigating the Amazon and Flipkart websites/apps, including account management and payment issues.

Issue Resolution:

Investigate and resolve customer complaints related to orders, deliveries, product defects, and more. Liaise with internal teams and platform support (Amazon/Flipkart) to address and resolve complex issues. Ensure that all customer concerns are resolved quickly, with follow-up to confirm satisfaction.

Taking review from Customer:

This is very important part in ecommerce industry as a brand we need reviews on daily basis on ecommerce which should be very well taken care of by you.

Product Knowledge:

Maintain comprehensive knowledge of the products listed on Amazon and Flipkart, including specifications, pricing, and promotions. Provide product recommendations and guidance to customers based on their needs.

Customer Satisfaction:

Strive to achieve and maintain high levels of customer satisfaction by delivering outstanding service. Collect and analyze customer feedback to identify trends and suggest improvements. Meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction.

Documentation and Reporting:

Accurately document customer interactions, issues, and resolutions in the company's CRM system. Generate regular reports on common issues, customer feedback, and areas for improvement. Monitor and report on customer service metrics for Amazon and Flipkart platforms.

Qualifications and Skills:

Education:

High school diploma or equivalent; a bachelor's degree is preferred.

Experience:

Previous experience in customer service, especially with e-commerce platforms like Amazon and Flipkart, is highly desirable.

Communication Skills:

Strong verbal and written communication skills in [relevant languages].

Technical Skills:

Proficiency in using CRM software, MS Office, and understanding of Amazon and Flipkart's seller/customer service portals.

Problem-Solving:

Excellent problem-solving skills with the ability to handle challenging situations effectively.

Interpersonal Skills:

Ability to build rapport with customers, demonstrating empathy and patience.

Time Management:

Strong multitasking abilities and efficient time management in a fast-paced environment.

Benefits:

Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. Employee discounts on company products. A supportive and inclusive work environment
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement
Ability to commute/relocate:

Greater Noida, Uttar Pradesh (Gautam Buddha Nagar District): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Your current salary ? Are you in notice period or already left the job and can join immediately ?
Education:

Bachelor's (Preferred)
Experience:

Customer support: 2 years (Preferred) total work: 3 years (Preferred) Customer service: 2 years (Preferred) ecommerce customer handling: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person