Job Description

Job Summary

We are seeking a

Customer Support Executive

to manage communication with

USA-based jewelry retailers, wholesalers, and buyers

. The ideal candidate will handle inquiries related to

diamonds, orders, pricing, availability, and after-sales support

, ensuring an exceptional customer experience.

Key Responsibilities

Handle

customer inquiries via email, WhatsApp, live chat, and calls

during USA business hours Assist clients with

diamond & jewelry product details

, pricing, availability, and certifications Coordinate with sales, operations, and logistics teams for

order processing and updates

Maintain accurate

CRM records and client communication logs

Resolve customer concerns professionally while maintaining brand reputation Follow up on

quotes, confirmations, deliveries, and after-sales support

Support repeat business by building

long-term client relationships

Required Skills & Qualifications

Graduate or equivalent (Jewelry / Gemology background is a plus) 1-3 years of experience in

customer support, sales coordination, or B2B support

Excellent

written and spoken English

(USA client communication) Basic knowledge of

diamonds (4Cs), jewelry terms, and certifications

preferred Comfortable working

evening / night shifts

Proficiency in

email handling, WhatsApp Business, CRM tools, and MS Office

Preferred Candidate Profile

Experience in

diamond, jewelry, or luxury goods industry

Prior exposure to

international clients (USA / Europe)

Strong problem-solving and communication skills Professional, polite, and customer-focused attitude
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Leave encashment
Work Location: In person