Respond to customer inquiries via phone, email, and chat promptly and professionally.
Guide customers through solutions and provide clear instructions.
Maintain accurate records of customer interactions and transactions.
Collaborate with other teams to improve product functionality and customer experience.
Assist in the development of support documentation and knowledge base articles.
Meet or exceed performance targets for customer satisfaction, response time, and resolution time.
Job Type: Full-time
Pay: ?14,000.00 - ?18,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid time off
Provident Fund
Work Location: In person
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