Job Description

Designation:

Customer Care Executive - Pharma Warehouse

Location:

Ethics Group, Plot. A-23/2&A-24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat - 394510

Experience:

1-4 years (preferably in Pharma / 3PL / Logistics)

Salary:

16k to 20k inhand + PF + Medical + Lunch

Key Responsibilities:

Customer Coordination

Communicate with clients regarding order status, dispatch updates, and delivery timelines. Address issues related to short supply, damaged goods, or delayed shipments. Maintain a professional and polite tone in all client interactions.

Mailing & Documentation

Draft and respond to client emails accurately and promptly. Share daily dispatch and inventory reports with clients and internal teams. Maintain proper records of communication and service requests.

Excel & Reporting

Prepare and update daily/weekly MIS reports (inward, outward, and stock summary). Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis. Coordinate with warehouse teams to ensure data reflects real-time stock positions.

Team Coordination

Work closely with the warehouse, billing, and dispatch teams for smooth order execution. Escalate unresolved issues to the operations manager or relevant department.

Compliance & Accuracy

Ensure all entries and reports are error-free and up to date. Support audit and documentation processes as required.

Skills & Qualifications:

Graduate in any discipline. At least 6 month of experience as a customer care executive. Experience of

MS Excel

. Excellent

email drafting and communication

skills (English & Hindi/Gujarati preferred).
Interested Candidate may call on:

mobile:

7984819502

mail:

ishankumar.vankar@ethicsgroup.in

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person