Job Description

Job Title:

Customer Care Executive (Female)

Job Role:

We are seeking a dedicated and proactive

Customer Care Executive (Female)

with

Good English

communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities:

? Handle inbound and outbound calls to address customer queries and concerns.
? Process customer orders accurately in the CRM system.
? Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp. ? Maintain detailed records of customer interactions and transactions.
? Resolve complaints professionally and escalate complex issues to the relevant department. ? Coordinate with the sales, operations, and logistics teams for timely order fulfilment.
? Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:

? Minimum qualification: Graduate (Any discipline).
? Fluent in spoken and written English.
? Proven experience in customer service, call center, or a similar role preferred.
? Proficient in MS Office and CRM software.
? Strong interpersonal skills and a customer-first attitude.
? Ability to work in a fast-paced environment with attention to detail.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person