to handle client queries and ensure smooth service before, during, and after their trip. You'll be the go-to person for resolving issues, coordinating with internal teams, and delivering a seamless travel experience.
Manage customer queries via calls, WhatsApp, and email
Good communication in English & Hindi
Provide details on bookings, itineraries, payments, and policies
Follow up post-trip for feedback and reviews
Handle changes, cancellations, and refund processes
Maintain CRM records and ensure high client satisfaction
Strong interpersonal skills, problem-solving attitude, and a calm demeanor
Job Type: Full-time
Pay: ?10,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Required)
Work Location: In person
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