Job Description

Job Title:

Customer Care Executive

Location:

Surat

Experience Required:

Minimum 1 year of relevant experience in customer service

Job Summary:

As a Customer Care Executive in the pet care industry, you will be the primary point of contact for pet parents, helping them with inquiries, product support, and service-related questions. You will ensure a seamless and positive customer experience that strengthens trust and loyalty toward our brand.

Key Responsibilities:

Handle inbound and outbound calls, emails, chats, and social media queries from customers related to pet care products and services. Provide accurate information about products, order status, deliveries, returns, and other service-related issues. Understand customer needs empathetically, offering tailored solutions and support to pet parents. Coordinate with internal teams such as logistics, sales, and technical support to resolve customer concerns promptly. Maintain up-to-date knowledge of all products and services to effectively assist customers. Record and update customer interactions in CRM systems accurately and on time. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service. Support in building and maintaining a strong relationship with the customer community through active engagement and feedback collection. Identify recurring issues and share insights with management to improve processes and customer satisfaction.

Skills:

Excellent verbal and written communication skills. Strong problem-solving abilities and conflict resolution skills. High level of empathy and patience, especially when interacting with pet owners. Ability to multitask and manage time effectively in a fast-paced environment. Strong attention to detail and organizational skills. Familiarity with CRM systems and customer support tools.

Qualifications:

Minimum 1 year of experience in a customer care or support role. Proficiency in [languages required, e.g., English, Hindi, and/or regional languages]. Basic computer literacy and comfort using support software and tools. Passion for animals and understanding of pet care needs.

Preferred Qualifications:

Experience in the pet care, veterinary, or e-commerce industry. Bachelor's degree in any discipline. Prior experience handling social media or chat support.
Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

Pet care industry: 1 year (Required)
Language:

Hindi (Required) English (Required)
Work Location: In person