Job Description

We are USA based company and seeking a proactive and detail-oriented Customer Care Executive, often referred to as a Customer Service Representative or Customer Support Executive, plays a crucial role in ensuring customer satisfaction and loyalty. The specific duties can vary slightly depending on the industry and company, but generally involve being the primary point of contact for customers.

Job Title:

Customer Care Executive

Location:

Ahmedabad, Gujarat

Job Type:

Full-time

Job Summary:

The Customer Care Executive is responsible for providing exceptional service and support to our customers, ensuring their inquiries and concerns are addressed efficiently and effectively. This role serves as the first point of contact for customers, building positive relationships and contributing to overall customer retention and brand loyalty.

Key Responsibilities:

Customer Interaction:

Handle a high volume of customer inquiries via various channels, including phone, email, live chat, and social media, in a professional and empathetic manner. Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures. Actively listen to customer concerns, identify root causes of issues, and provide appropriate solutions and guidance. De-escalate challenging situations with patience and professionalism, turning negative experiences into positive ones.

Issue Resolution:

Troubleshoot product/service issues, guiding customers through step-by-step solutions or escalating complex problems to the appropriate internal teams (e.g., technical support, sales, product development) for resolution. Take ownership of customer issues from initial contact through to resolution, ensuring timely follow-up. Process orders, returns, exchanges, billing inquiries, and other transactions accurately and efficiently.

Documentation and Reporting:

Maintain detailed and accurate records of all customer interactions, inquiries, and resolutions in the Customer Relationship Management (CRM) system. Identify recurring customer issues and provide feedback to management and relevant departments to improve products, services, and processes. Contribute to the company's knowledge base by documenting solutions to common problems.

Product Knowledge & Continuous Improvement:

Develop and maintain an in-depth understanding of all company products, services, and policies. Stay updated on industry trends and best practices in customer service. Actively participate in training and development programs to enhance skills and knowledge.

Team Collaboration:

Collaborate effectively with cross-functional teams to ensure seamless customer experience and issue resolution. Contribute to a positive and supportive team environment.

Qualifications:

High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., Business Administration, Communications) preferred. 4 years of experience in a customer service or customer support role, preferably in a fast-paced environment. Proficiency in using CRM software (e.g., Salesforce, Zendesk, Zoho) and other communication tools (e.g., phone systems, live chat software, email platforms). Excellent verbal and written communication skills with a clear, concise, and professional demeanor. Strong active listening skills and the ability to empathize with customers. Proven problem-solving abilities and critical thinking skills. Exceptional interpersonal skills and a customer-centric approach. Ability to multitask, prioritize, and manage time effectively in a dynamic environment. Patience, resilience, and a positive attitude, even when dealing with difficult customers. Ability to work independently and as part of a team.

Physical Requirements (if applicable, for in-office roles):

Ability to sit for extended periods. Ability to use a computer and phone system for extended periods.

What We Offer:

Opportunity to lead and optimize critical international logistics operations. Exposure to diverse global markets and supply chain challenges. Competitive salary package. Professional growth and development opportunities. A dynamic and collaborative work environment.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Schedule:

Night shift
Application Question(s):

What is your Current monthly CTC?
Work Location: In person