Job Description

Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms.

Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner.

Carry out customer order management process and update customer upon their shipment details.

Coordinating with the courier agencies for order deliveries & sales returns

Coordinating with the sales team and accounts team regarding payment and invoices

Carry out website backend operation work such as order management on our website, punch order in website, new order/user creation from backend if received on WhatsApp or call, product uploading, content writing, offers & schemes update and management etc.

Amazon and other market place product listing & account management

All platform E-com order management, packing & dispatching

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with internal stake holders as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support as per company policy

Generate customer reviews and testimonials

Reporting as per company policy as and when needed

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person