Job Description

As a

Customer Care Executive

at LIFTOR, you will play a vital role in managing communication between customers, service partners (drivers), and internal teams. You'll ensure smooth day-to-day operations, quick problem resolution, and high customer satisfaction.

Key Responsibilities:

Customer Interaction:

Handle incoming/outgoing calls and WhatsApp chats to assist customers with bookings, queries, and general support.

Booking Guidance:

Help customers select the appropriate vehicle, understand fare estimates, and complete their bookings via the app.

Real-Time Operations Support:

Coordinate between customers and service partners to ensure timely pickups and deliveries, and solve the queries between customer and service partner.

Issue Resolution:

Address complaints such as delays, incorrect charges, or service issues, and provide fast, professional solutions.

Service Partner Support:

Assist service partners with onboarding, documentation, app training, login issues, and route coordination.

Service Monitoring:

Track live bookings, update statuses, and step in to resolve disruptions or cancellations.

Record & Report Management:

Maintain detailed records of customer and partner interactions, complaints, and resolutions in the CRM system.

Feedback Handling:

Collect feedback from both customers and service partners, and share insights with the operations team for improvement.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Experience:

Customer support: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 06354485534