Job Description

Job Title: Customer Care Executive
Location: Gandhinagar
Company: ONLINELR

About ONLINELR:
ONLINELR is a growing platform dedicated to the logistics industry. We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users.

Key Responsibilities:

Handle inbound and outbound customer calls, messages, and emails in a professional manner Provide accurate information about ONLINELR's products, services, and features Resolve customer queries, issues, and complaints promptly and effectively Maintain detailed records of customer interactions, feedback, and follow-ups Coordinate with internal departments to ensure smooth resolution of customer concerns Build and maintain positive relationships with customers to enhance satisfaction and loyalty Identify recurring issues and suggest improvements to enhance customer experience
Requirements:

Proven experience as a Customer Care Executive, Support Representative, or similar role Excellent communication and problem-solving skills Patience, empathy, and a customer-first attitude Ability to manage multiple tasks and handle pressure calmly Basic computer knowledge and familiarity with CRM or customer management systems Fluency in English and Hindi
Key Skills:

Strong communication and listening skills Positive attitude and professionalism Time management and attention to detail Teamwork and coordination
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Customer support: 2 years (Required)
Work Location: In person

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