Job Description

GOAMILES is a rapidly growing, app-based taxi service in Goa, providing affordable and reliable transportation options for tourists and passengers. With our focus on digital payments and customer satisfaction, we have quickly become a popular choice for tourists looking for hassle-free travel. As we continue to expand and introduce new business services, we are looking for a dedicated and enthusiastic Customer Care Representative to join our team.

Job Summary OF CUSTOMER CARE REPRESENTATIVE:

As a Customer Care Representative at GOAMILES, you will be the first point of contact for customers, ensuring they have a seamless experience with our taxi services. You will be responsible for addressing customer inquiries, resolving issues, and assisting with app-related queries. You will play a key role in ensuring that customers are informed and supported as these services are rolled out.

Key Responsibilities:

Customer Support:

Provide timely, accurate, and friendly assistance to customers via phone, email, and in-app chat.

Issue Resolution:

Handle customer complaints, concerns, and feedback, working to resolve issues in a professional and effective manner.

App Assistance:

Help customers with technical issues related to the GOAMILES app, including payment, booking rides, and troubleshooting.

Information Sharing:

Educate customers about new services, features, and updates within the GOAMILES app.

Maintain Customer Satisfaction:

Ensure customers have a positive experience from start to finish, promoting a high level of customer retention and loyalty.

Collaboration:

Work closely with the operations and technical teams to escalate and resolve complex issues promptly.

Feedback Collection:

Gather feedback from customers and provide insights to management for improving services and the customer experience.

Documentation:

Keep accurate records of customer interactions and transactions in the CRM system.

Requirements:

Experience:

Prior experience in customer service or a similar role is preferred but not mandatory.

Communication Skills:

Excellent verbal and written communication skills with a friendly and professional tone.

Tech-Savvy:

Comfort with using mobile apps and digital platforms, and the ability to assist customers with technical inquiries.

Problem-Solving:

Ability to quickly assess situations and find effective solutions to customer problems.

Patience & Empathy:

Strong interpersonal skills with a customer-first attitude, and the ability to manage difficult situations calmly and efficiently.

Multitasking:

Ability to handle multiple customer inquiries simultaneously while maintaining a high level of accuracy.

Language Proficiency:

Fluency in English, Hindi & Konkani.

Desired Qualifications:

Education:

Minimum 12th pass.

Experience:

Fresher or minimum 6 months experience.

Technical Skills:

Proficient in basic computer operations, including Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Benefits:

Competitive salary and performance-based incentives. Opportunities for growth and advancement within the company. Friendly and collaborative work environment Work with a growing company that is making a positive impact on tourism and transportation in Goa.

If you're passionate about customer service and want to be part of a dynamic, expanding company in Goa, apply to join GOAMILES today!

Job Types: Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Leave encashment Provident Fund
Work Location: In person