Respond to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues efficiently and professionally.
Maintain accurate customer records and document all interactions.
Collaborate with other departments to resolve complex customer issues.
Provide customers with information about products and services.
Assist in developing and implementing customer service policies and procedures.
Continuously identify opportunities to improve customer service processes.
Meet performance targets and KPIs set by the management team.
Qualifications
bachelor's degree is preferred.
Previous experience in a customer service role is required.
Excellent verbal and written communication skills.
Ability to handle stressful situations professionally.
Strong problem-solving skills.
Attention to detail and accuracy.
Ability to work both independently and as part of a team.
Flexible schedule and availability to work weekends or holidays as needed.
Skills
Customer Relationship Management (CRM) software
Microsoft Office Suite (Advance Excel, Word, PowerPoint)
Multitasking
Conflict Resolution
Active Listening
Time Management
Empathy
Technical Aptitude
Job Type: Full-time
Pay: ₹25,000.00 - ₹27,000.00 per month
Work Location: In person
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