Job Description

To provide all information to the customers and resolve all the queries raised during the call.
Attending all incoming calls received on helpline number.
Handling emails queries sent by the customers.
Responding to SMS sent by the customers.
Pass the caller's request to the concerned branch/department through Telephonic calls, Emails.
To make outbound calls as per the instructions of functional reporting authority as per the requirement of each venture.
Would be responsible for the closure of a caller's request.
Co-ordinate with the branches till a proper resolution is decided by the branches.
Call registration in company's software.
Maintain Reports.
Good Communication Skill.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance
Schedule:

Fixed shift
Ability to commute/relocate:

Nariman Point, Mumbai - 400021, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Required)
Language:

Hindi (Required) * English (Required)