Job Description

- Customer Care Executive (Tile Industry)

Position:

Customer Care Executive

Industry:

Tiles / Ceramics / Building Material

Location:

Mansarovar Garden , Ramesh Nagar

Preference: Female candidates/ Candidates within 20-25 min of Travelling within 10Km of Radius

Role Overview

The Customer Care Executive will manage customer queries related to tile products, coordinate with the sales & showroom team, support order processing, and ensure smooth customer experience. The role requires strong communication and understanding of tile specifications, sizes, finishes, and application areas.

Key Responsibilities

Handle incoming calls, WhatsApp messages, and email inquiries from customers, dealers, and architects Provide accurate information on tile products, sizes, finishes, stock availability, pricing, and lead time Assist customers with product selection by understanding their requirements (floor, wall, parking, elevation, etc.) Coordinate with the warehouse team for stock checks, dispatch status, and delivery timelines Support the showroom team in guiding walk-in customers with product options Manage and update customer details, inquiry status, and follow-ups in CRM/ERP Coordinate sample dispatches to customers, dealers, and architects Address customer complaints related to delivery, quality, or installation and escalate when required Follow up on quotations, order confirmations, and payments as instructed Maintain communication with sales team regarding order progress and customer updates Prepare daily/weekly customer interaction reports Ensure high customer satisfaction by providing timely and accurate support

Skills & Competencies

Good knowledge of tiles, sizes, finishes (glossy, matte, carving, etc.), applications, and basic installation terms Strong communication skills (Hindi/English) Customer-first approach and problem-solving ability Good coordination and follow-up skills Basic computer knowledge (Excel, WhatsApp Business, Email handling) Ability to multitask in a busy showroom/office environment

Qualification & Experience

Minimum 12th pass / Graduate 1-3 years of experience in customer service or showroom support Experience in tile or building material industry preferred
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person