Respond promptly to day-to-day queries from franchisees via phone, email and chat.
Record and maintain franchise query logs and update status until resolution.
Coordinate with relevant internal teams (operations, marketing, logistics) to resolve franchisee issues.
Provide accurate information, guidance and support to franchisees regarding our processes and services.
Use computer systems to track queries, update databases, generate basic reports, and maintain records.
Ensure all communication is professional, clear, and timely.
Monitor recurring issues and suggest improvements to processes and communication.
Meet performance metrics for response time, resolution rate and feedback from franchisees.
Required Skills & Qualifications:
Female candidate preferred.
Good computer skills are mandatory (MS Office - Word, Excel; familiarity with database or query-tracking tools).
Excellent verbal and written communication in English (and Hindi preferred).
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
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