Job Description

Key Responsibilities

Multilingual Support:

Handle inbound and outbound customer inquiries efficiently via phone, email, and chat.

A key requirement is providing fluent and professional support in the Hindi language.

Problem Resolution:

Diagnose and resolve customer issues, complaints, and requests with speed, accuracy, and a customer-first attitude.

Product Knowledge:

Maintain expert-level knowledge of our products and services to provide accurate information and effective troubleshooting.

Documentation:

Accurately document all customer interactions, feedback, and resolutions in our CRM system.

Escalation:

Identify and escalate priority issues to the appropriate internal teams (e.g., Technical Support, Management) when necessary.

Quality Assurance:

Strive for first-call resolution and contribute to consistently high customer satisfaction (CSAT) scores.

Qualifications

Language Fluency: Mandatory fluency in the Hindi language (both spoken and written) is required.

Experience:

1 years of experience in a customer service/Fresher

Soft Skills:

High level of patience, empathy, and ability to remain calm and professional under pressure. Education:Any degree

SALARY:Best in industry

Job Type: Full-time

Work Location: In person