Handle inbound and outbound customer queries efficiently
Provide accurate banking information and resolve customer issues
Ensure high standards of service quality and customer satisfaction
Email Process:
Manage customer interactions through email professionally and promptly
Respond to queries, requests, and complaints in a clear and concise manner
Maintain proper documentation and follow escalation protocols when required
Requirements
Excellent verbal and written communication skills (
V4 quality
)
Basic computer knowledge and typing proficiency
Positive attitude, adaptability, and willingness to learn
Ability to work under rotational shifts and maintain service accuracy