The Call Centre Executive will be responsible for handling incoming and outgoing calls for patient-related inquiries, appointment scheduling, and providing essential information about the hospital's services. The role requires excellent communication skills, attention to detail, and the ability to manage high volumes of calls while maintaining professionalism and empathy. This position is vital in ensuring a positive patient experience and supporting efficient hospital operations.
Assist patients in scheduling, rescheduling, and confirming appointments, providing them with necessary pre-appointment instructions.
Patient Information:
Collect and update patient data, including contact details, medical history, and insurance information.
Provide Information:
Offer information on hospital services, such as outpatient services, emergency care, diagnostic tests, and specialties.
Complaint Resolution:
Address and resolve patient concerns and complaints with empathy, ensuring timely and effective solutions.
Call Management:
Effectively manage high call volumes, ensuring calls are handled within the designated time frames and following hospital protocols.
Follow-Up:
Make follow-up calls to patients when necessary to ensure satisfaction, confirm appointments, and check on patient progress.
Educational Qualifications: Bachelor's degree in any related field
Prior experience in a call center environment or Fresher can apply
Excellent verbal and written communication skills.
Strong interpersonal skills and a professional, empathetic attitude towards patients.
How to Apply:
Interested candidates are invited to submit their resume to hr.jobs@eye7.in
Job Types: Full-time, Permanent, Fresher
Pay: ?19,000.00 - ?24,000.00 per month
Work Location: In person
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