dedicated, polite, and customer-focused Customer Care Executive
to handle D2C website orders and ensure a smooth customer experience. This role is perfect for someone who enjoys helping people, resolving issues, and being part of a fast-growing color cosmetics brand.
Key Responsibilities1. Customer Query Handling (Pre & Post Sales)
Respond promptly and professionally to customer inquiries through:
WhatsApp
Instagram DMs
Customer Support Email
Phone Calls
Address queries related to products, deliveries, payments, offers, and order support.
2. Complaint Resolution
Handle and resolve customer complaints including:
Damaged or defective products
Wrong/missing items
Refund, replacement & return requests
Escalated or urgent service issues
3. D2C Website Support
Assist customers with website-related concerns:
Checkout difficulties
Coupon code issues
Failed/declined payment support
Delivery tracking & order status updates
4. Feedback & Review Collection
Collect customer feedback after order delivery
Encourage satisfied customers to leave reviews on Perpaa's website
5. CRM & Data Management
Maintain accurate records in CRM/Google Sheets including:
Complaint history
Repeat customer concerns
Feedback logs
(Ideal for Freshers or Candidates with up to 1 Year Experience)
Good communication in
English & Hindi
Polite, calm, patient, and customer-friendly
Basic understanding of Perpaa Beauty products (training will be provided*) Comfortable using WhatsApp, email & Google Sheets
Bonus:
Knowledge of e-commerce, COD processes, and return mechanisms
Working Hours
10:30 AM - 6:30 PM
(Full-time)
Salary Range
?10,000 - ?12,000 per month
(Based on experience, communication skills & performance)