Role : Customer Support
Location: Gurgaon (wfo)
Working days: 6 days
Traveling expenses will be covered by company.
Must have your own bike and Laptop
Core Responsibilities
? Handle end-to-end management of customer accounts.
? Establish and maintain strong relationships with customers.
? Act as the main point of contact for assigned customer accounts.
? Respond to incoming customer inquiries and resolve issues promptly.
? Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company.
? Collaborate with internal teams to ensure timely resolution of customer problems.
? Stay informed about the company's products and services.
? Provide information to customers about product features, benefits, and usage.
? Maintain accurate and detailed records of customer interactions and transactions.
? Update customer account information as needed.
? Measure and monitor customer satisfaction levels.
? Implement strategies to enhance customer satisfaction and loyalty.
? Communicate effectively with customers, both verbally and in writing.
? Ensure clear and concise communication of account-related information.
? Should be fluent in English & Hindi Language.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
Current salary , Expected Salary and Notice Period?
Experience:
* chat process: 1 year (Required)
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