with excellent communication and interpersonal skills. The ideal candidate will handle customer queries efficiently, ensure client satisfaction, and provide prompt resolutions to maintain strong customer relationships.
Key Responsibilities:
Handle inbound and outbound calls, emails, and chats from customers.
Resolve customer issues promptly and professionally.
Maintain detailed records of customer interactions and feedback.
Coordinate with internal departments to ensure smooth communication and issue resolution.
Follow up with customers to ensure satisfaction and service quality.
Prepare daily and weekly reports on customer interactions and escalations.
Identify recurring issues and suggest process improvements.
Requirements:
Minimum
3 years of experience
in customer support or a similar role.
Excellent
verbal and written communication skills
.
Strong problem-solving attitude and customer-centric approach.
Proficient in MS Office and CRM tools.
Ability to multitask and work under pressure.
Job Types: Full-time, Permanent
Work Location: In person
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