Job Description

Job Title:

Customer Care Executive

Company:

Sheetal Batra

Company

Location:

Greater Kailash II

Department:

Customer Support

Employment Type:

Full-time

Job Summary:

We are looking for a dedicated and customer-focused

Customer Care Executive

to join our team at

Sheetal Batra Company

. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience through effective communication and problem-solving.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chat inquiries. Resolve customer complaints and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers. Follow up on customer interactions to ensure resolution. Escalate complex issues to the appropriate department or team leader

Required Skills and Qualifications:

Education:

Minimum 12th pass or Graduate in any discipline.

Experience:

0-6 month of experience in customer service (freshers can also apply).

Communication Skills:

Excellent verbal and written communication in English and Hindi.

Computer Skills:

Basic knowledge of MS Office.

Personality:

Polite, patient.

Salary:

15000-20000/-

Benefits: ESI &PF

Incentives and performance bonuses Training and career growth opportunities Supportive work environment

Working Hours:

10-7Pm (6 Days Working)
Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person