Job Description

About PERCH

:

https://www.linkedin.com/company/perch-clothing/

We're looking to

hire

an

immediate joiner

for the role of

Customer

Care

Executive

-- someone who loves solving customer problems and building strong customer relationships.

Key Responsibilities

:

Respond to customer inquiries via phone, email, and chat Share customer feedback to improve products and services Make outbound calls to promote and sell apparel collections Handle inbound leads and close sales effectively Understand customer needs and recommend suitable products Provide post-sales support to ensure customer satisfaction and repeat business Maintain accurate records of all interactions and transactions Manage orders, returns, and customer queries through the

Shopify platform

Requirements:

Minimum

2+ years

of

experience

in Customer Care (E-commerce preferred) Hands-on experience with

Shopify

for order management and customer service Excellent communication and interpersonal skills Strong problem-solving ability with a customer-first attitude Self-motivated, target-driven, and capable of working independently Ability to persuade and close sales over the phone

Female candidates preferred

Office Location : https://maps.app.goo.gl/T5a3NattLkFa1QRCA

If you're a great communicator and have a knack for sales --

apply

now!

Job Type: Full-time

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off
Application Question(s):

On a scale of 1 to 10, how would you rate your English Communication? Do you comfortable with making calls daily? Why do you believe customer care is important for any organization? If a customer was upset, how would you approach the conversation to resolve the issue? If a customer approaches you with several questions at the same time, how would you handle it? We must fill this position urgently. Can you start immediately? Work location in Udyog Nagar, Nangloi, New Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
Experience:

Shopify Platform: 2 years (Required) Customer support: 2 years (Required) Customer service: 2 years (Required)
Work Location: In person

Speak with the employer

+91 9220894940