Job Description

What You'll Do

Act as the primary representative for customer queries received via

WhatsApp, phone, and email

. Respond to inquiries related to products, orders, returns, and services with clarity and professionalism. Maintain accurate and up-to-date records of customer interactions in the system/CRM. Assist customers with

order tracking, cancellations, and basic troubleshooting

. Handle and resolve

basic customer complaints

, and escalate complex cases to the concerned department. Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues. Proactively follow up with customers to ensure queries are closed to their satisfaction. Share feedback and recurring issues with the team to help improve processes and customer experience. Support in preparing simple daily/weekly reports on customer queries and resolutions. Maintain a

positive and empathetic attitude

towards all customers, ensuring a high level of service quality.

What We're Looking For

Good verbal and written communication skills (English & Hindi preferred). Basic computer knowledge (MS Office, Email handling, WhatsApp Web). Ability to handle multiple queries at once and stay organized. Strong listening skills, patience, and a customer-first mindset. Willingness to learn and adapt in a fast-paced environment.

Bonus Points If You

Have prior experience in a customer service/helpdesk role. Are comfortable with CRM or ticketing tools. Can create simple reports or maintain trackers for customer interactions.
Job Type: Full-time

Pay: From ?22,000.00 per month

Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 9311465778