We are a growing online store specializing in premium and stylish phone covers. We are looking for a motivated and customer-oriented
Customer Support & Sales Executive
to join our team and ensure an excellent customer experience while boosting sales.
Key Responsibilities:
Handle customer queries across WhatsApp, calls, email, and social media.
Clear doubts and guide customers in selecting the right product.
Convert inquiries into confirmed sales through effective communication.
Resolve issues related to returns, exchanges, and complaints.
Maintain and update CRM with customer interactions and order details.
Provide after-sales support to ensure customer satisfaction and repeat business.
Requirements:
Prior experience in customer support/sales (E-commerce preferred).
Strong communication and persuasion skills in English & Hindi.
Problem-solving attitude with patience and empathy.
Ability to multitask and manage CRM tools efficiently.
Basic knowledge of online shopping platforms will be a plus.
What We Offer:
Competitive salary + performance incentives.
Opportunity to grow with a fast-expanding brand.
Friendly and supportive work environment.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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