Job Description

Key Responsibilities:

Handle customer queries with professionalism and empathy. Provide timely resolutions by understanding problems thoroughly and offering effective solutions. Manage customer interactions through CRM tools (preferably

Limechat

). Collaborate with internal teams to escalate and resolve issues when needed. Maintain accurate records of customer interactions and feedback.

Requirements:

Fluent in English

(spoken & written) with excellent communication skills. Strong problem-solving and analytical ability. Prior experience in

Customer Support / CRM tools (Limechat preferred)

. Ability to remain patient, polite, and proactive while handling difficult situations. Quick learner, adaptable, and solution-oriented mindset.

Preferred Qualities:

Prior experience in fashion, e-commerce, or D2C customer service. Ability to multi-task and manage multiple conversations at once. Tech-savvy with knowledge of chatbots and automated support systems.
Job Type: Full-time

Pay: ?10,318.31 - ?15,000.00 per month

Work Location: In person