Job Description

Customer Care Executive - Work from Office

Location

: Okhla, New Delhi

Experience

: Minimum 1 Year

Salary

: Up to ?30,000 per month

Job Type

: Full-time | Work from Office
Company Website: https://muttofcourse.com

About Us

Mutt Of Course is a fast-growing, premium pet lifestyle brand offering quirky, high-quality pet accessories and products that combine fun and function. We are passionate about delivering delightful experiences not only to pets but also to pet parents across India.

Role Overview

We are looking for a

Customer Care Executive

who will be the voice of Mutt Of Course and ensure a smooth and pleasant experience for our customers. The ideal candidate is empathetic, has excellent communication skills, and is passionate about helping people.

Key Responsibilities

Make and receive calls to/from customers regarding orders and queries Guide customers with product details, including

sizing recommendations

Confirm and verify

Cash-on-Delivery (COD)

orders Assist customers with tracking, returns, and general inquiries Maintain clear and accurate records of interactions Collaborate with internal teams to resolve customer issues promptly

Requirements

Minimum 1 year of experience in customer service/call center roles Excellent verbal communication with

clear dictation

and fluency in English & Hindi A

good listener

who is patient and empathetic towards customer needs Confident and polite telephone etiquette Ability to multitask and handle basic tools (CRM/email/WhatsApp) Prior experience in

eCommerce

or

retail

customer service is a plus
Job Types: Full-time, Permanent

Pay: Up to ?30,000.00 per month

Schedule:

Day shift Fixed shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person