Job Description

Job Title: Customer Care Executive (Inbound & Outbound)

Company: Ram Fincorp (NBFC)

Location: Karol Bagh

Employment Type: Full-time

Experience Required: 0-2 years

Salary: As per industry standards + performance incentives

About Ram Fincorp:

Ram Fincorp is a fast-growing Non-Banking Financial Company (NBFC) committed to providing hassle-free financial solutions to individuals and small businesses across India. We focus on customer satisfaction and transparency, ensuring responsible lending and exceptional service.

Key Responsibilities:

Inbound:

Handle incoming calls from existing and prospective customers.

Assist customers with loan-related queries, status updates, and documentation support.

Provide accurate information regarding our loan products, interest rates, and eligibility.

Escalate unresolved issues to the appropriate departments.

Outbound:

Make outbound calls to leads for loan products.

Follow up with customers for document collection, application status, and EMI reminders.

Promote suitable financial products based on customer needs.

Handle basic objections and direct complex queries to senior staff.

Key Skills Required:

Good communication skills in Hindi and English (regional language is a plus).

Basic computer knowledge (MS Excel, CRM tools).

Ability to handle pressure and meet targets.

Strong customer service orientation.

Positive attitude and willingness to learn.

Qualifications:

Minimum 12th pass; Graduates preferred.

Prior experience in a call center or NBFC/Banking environment is an advantage.

Working Hours:

6 Days a week (Sunday off or rotational)

Day shift (timings to be mentioned based on business hours)

Why Join Us?

Work in a professional NBFC setup with career growth opportunities.

Exposure to real-time finance operations and customer interaction.

Regular training and support for performance improvement.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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