Job Description

Job Title : Customer Care Executive

Language: Proficiency in spoken and written English.

Gender Preference: Any

Experience: Freshers or experienced in calling - both would work

Salary: 20k-22k

Location: Greater Kailash-1, New Delhi

The Customer Care Representative will be responsible for delivering outstanding support and assistance to customers by addressing inquiries, resolving complaints, and ensuring a high quality customer experience. The ideal candidate is empathetic, solution-oriented, and a strong communicator.

Qualifications:-

- High school diploma or equivalent (Bachelor's degree preferred).

- Must have experience in In-bound calling, resolving customer queries or complaints.

- Proven experience in customer service or a related field.

- Strong communication and interpersonal skills.

- Proficiency in CRM software and Microsoft Office Suite.

- Problem-solving abilities and attention to

Responsibilities:-

1. Customer Interaction

Respond promptly to customer inquiries via phone, email, live chat, or in-person.

Maintain a professional and friendly demeanor during all interactions.

2. Problem Resolution

Identify and resolve customer issues in a timely and effective manner.

Escalate complex cases to appropriate teams when necessary.

3. Product Knowledge

Stay updated on company products, services, and policies to provide accurate information.

Guide customers on product usage and troubleshoot problems.

4. Record Keeping

Document all interactions and maintain detailed customer records.

Ensure follow-up on pending issues to provide a seamless experience.

5. Quality Assurance

Actively seek feedback from customers to improve service quality.

Meet or exceed customer satisfaction and resolution time metrics.

6. Team Collaboration

Collaborate with internal teams to address customer needs.

Share insights and suggestions to improve processes and policies.

Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 7042221292