Job Description

Proficiency in spoken and written English.

The Customer Care Representative will be responsible for delivering outstanding support and assistance to customers by addressing inquiries, resolving complaints, and ensuring a high-quality customer experience. The ideal candidate is empathetic, solution-oriented, and a strong communicator.

Key Responsibilities

1. Customer Interaction

Respond promptly to customer inquiries via phone, email, live chat, or in-person. Maintain a professional and friendly demeanor during all interactions.
2. Problem Resolution

Identify and resolve customer issues in a timely and effective manner. Escalate complex cases to appropriate teams when necessary.
3. Product Knowledge

Stay updated on company products, services, and policies to provide accurate information. Guide customers on product usage and troubleshoot problems.
4. Record Keeping

Document all interactions and maintain detailed customer records. Ensure follow-up on pending issues to provide a seamless experience.
5. Quality Assurance

Actively seek feedback from customers to improve service quality. Meet or exceed customer satisfaction and resolution time metrics.
6. Team Collaboration

Collaborate with internal teams to address customer needs. Share insights and suggestions to improve processes and policies.
Qualifications

High school diploma or equivalent (Bachelor's degree preferred). Proven experience in customer service or a related field. Strong communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Problem-solving abilities and attention to detail.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Fixed shift
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Preferred) total work: 2 years (Preferred) Customer service: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person