Job Description

About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India
Job Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.
Key Responsibilities:
? Handle incoming and outgoing calls with professionalism and courtesy.
? Provide accurate information to customers regarding our logistics services.
? Resolve customer inquiries and complaints efficiently and effectively.
? Maintain detailed and accurate records of customer interactions in the database.
? Collaborate with team members to enhance customer satisfaction and improve service processes.
? Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
Qualifications:
? 2-3 years of experience in a call center or customer service role.
? Working knowledge of logistics and or supply chain operations is a plus
? Strong verbal and written communication skills.
? Ability to handle difficult situations and maintain composure under pressure.
? Proficient in using call center software and CRM tools.
? Excellent problem-solving skills and attention to detail.
? Flexibility to adapt to changing work environments and schedules.
Location: Chandigarh
Shift: Day Shift
Experience: 2-3 years
What We Offer:
? Competitive salary and performance-based incentives.
? Comprehensive training and development programs.
? A supportive and collaborative work environment.
? Opportunities for career advancement.
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