Job Description

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role focuses on delivering excellent customer service, maintaining customer satisfaction, and building strong customer relationships through effective communication.

Key Responsibilities

Handle inbound and outbound customer calls, emails, chats, or messages Resolve customer complaints and issues in a timely and professional manner Provide accurate information about products, services, policies, and procedures Maintain detailed records of customer interactions and transactions Follow up with customers to ensure resolution and satisfaction Escalate complex issues to the appropriate department when necessary Meet or exceed service quality and performance targets Adhere to company policies, customer service standards, and compliance guidelines
Required Skills and Qualifications

Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Ability to remain calm and professional under pressure Good listening and interpersonal skills Basic computer knowledge and familiarity with CRM systems Ability to work in shifts, including weekends or holidays if required
Educational Qualifications

High school diploma or equivalent (Bachelor's degree preferred)
Experience

0-4 years of experience in customer service, call center, or related field (freshers may apply)
Key Competencies

Customer-focused mindset Patience and empathy Time management and multitasking abilities Team player with a positive attitude
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person