Job Description

Qualification:

Graduate

Experience:

Freshers and experienced candidates are welcome (Only Female)

Age Limit:

20-35

Shift Timings:

10 AM - 7 PM

Salary Package:

?12000-20000 fixed+ incentives

Vacancies:

6-7 positions available

Notice Period

: Immediate to 15 days

Company Overview

Bindu Natural World is one of India's fastest-growing wellness education companies, helping people regrow their hair naturally through holistically, step-by-step programs. With 15,000+ success stories, we are trusted for delivering real, sustainable results without medicines or procedures. Our mission is to make natural hair regrowth achievable and affordable for every household.

Responsibilities:

Maintain strong follow-up discipline to ensure timely support and resolution for all customers. Guide customers through their program journey, ensuring they understand processes, schedules, and expectations. Provide accurate information about our hair-regrowth program, addressing doubts and concerns patiently. Build strong relationships by offering supportive, empathetic, and solution-oriented interactions. Maintain detailed records of customer interactions in the CRM and ensure data accuracy. Coordinate with sales, coaching, and operations teams to resolve customer issues efficiently. Identify common customer challenges and share insights with the team for ongoing improvement. Ensure high customer satisfaction by delivering consistent, exceptional service. Manage time effectively, prioritizing urgent cases while ensuring all tasks are completed on schedule. Handle inbound and outbound customer queries across phone, WhatsApp, email, and social channels with clarity and professionalism.

Requirements:

Excellent verbal and written communication skills with the ability to engage and build rapport with customers. Customer-focused mindset with the ability to respond promptly and professionally. Empathy and patience to understand customer needs, challenges, and goals. Strong problem-solving abilities to address customer concerns effectively. Willingness to learn and adapt to new processes and techniques. Ability to work both independently and as part of a team. Analytical skills to interpret customer data, identify trends, and make data-driven decisions to enhance customer satisfaction.
Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Ability to commute/relocate:

Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Able to work full time?
Location:

Zirakpur, Punjab (Preferred)
Work Location: In person