Job Description

Job Title:

Customer Care Executive

Location:

Parkstreet

Department:

Quality Department

Reports To:

Customer Relationship Manager / CEO

Company:

Premier Carworld Pvt. Ltd. (Authorised Maruti Suzuki NEXA Dealership)

Employment Type:

Full-time

Job Summary:

As a

Customer Care Executive

at

Maruti Suzuki NEXA - Premier Carworld Pvt. Ltd.

, you will be the face of the brand, responsible for delivering a premium customer experience. Your primary role will involve handling customer queries, managing post-sales interactions, coordinating service follow-ups, and ensuring complete customer satisfaction in line with NEXA's values of hospitality and relationship building.

Key Responsibilities:

Greet and attend to walk-in customers at the NEXA showroom or service center with professionalism and warmth. Handle inbound and outbound calls, emails, and messages related to customer inquiries, feedback, complaints, or service reminders. Ensure timely resolution of customer concerns by coordinating with relevant departments (sales, service, delivery, etc.). Maintain accurate records of customer interactions, service follow-ups, and satisfaction levels using CRM software or designated tools. Assist in post-sale documentation and delivery coordination to ensure a seamless handover experience. Conduct regular follow-up calls after vehicle purchase or servicing to ensure satisfaction and address any issues. Collect customer feedback and escalate critical concerns to the management. Promote value-added services, extended warranties, insurance renewals, and accessories when appropriate. Support dealership events, test drive campaigns, or customer relationship programs organized under NEXA initiatives. Adhere to Maruti Suzuki NEXA standards of communication, grooming, and behavior.

Key Skills & Competencies:

Excellent verbal and written communication skills (English, Hindi, and local language). Strong interpersonal skills with a customer-first attitude. Ability to handle pressure and manage difficult customer situations with patience. Good organizational and multitasking abilities. Proficient in MS Office and CRM systems. Knowledge of automobiles (preferred but not mandatory - training will be provided).

Educational Qualification:

Minimum: Graduate in any discipline Preferred: Degree or Diploma in Customer Relationship Management, Marketing, or Hospitality

Experience:

0.6 months - 3 years in customer service, preferably in the automobile, retail, hospitality, or service industries. Freshers with excellent communication skills and a passion for customer service are welcome.

Compensation & Benefits:

As per industry standards Incentives linked to customer satisfaction and performance metrics Opportunities for training and career growth under the Maruti Suzuki NEXA framework
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Provident Fund
Work Location: In person