Job Description

Job Title: Customer Support Agent - Premium Process

Job Type- Work from Office

Location-Lucknow

Employment Type: Full-Time

Shift: Rotational (24x7)

Salary: ?18,000 to ?25,000 per month

Eligibility Criteria:

~ Graduate in any discipline from a recognized institution

~ Minimum 1 year of experience in a chat support process

~ Proficient in written and spoken English

~ Must successfully clear the Versant Level 6 Assessment (Language and

Communication Test)

~ Strong typing skills (minimum 25 WPM with high accuracy)

~ Familiarity with CRM tools and chat support platforms

~ Ability to work effectively under pressure in a fast-paced, customer-centric environment

Key Responsibilities:

Provide prompt and efficient real-time chat support to customers, assisting with:

Order status and tracking

Delivery issues

Cancellations and refunds

General inquiries and account-related concerns

Collaborate with delivery partners, restaurants, and store teams to ensure timely

resolution of issues

Demonstrate empathy, professionalism, and a solution-oriented approach in every

interaction

Maintain high levels of customer satisfaction and build trust through effective

communication

Adhere to internal quality standards, response time metrics, and performance

KPIs

Keep detailed and accurate records of customer interactions in the CRM system

Stay updated with product knowledge, company policies, and service updates

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Work Location: In person