to handle inbound and outbound calls, resolve customer queries, and deliver an excellent support experience.
Key Responsibilities:
Handle inbound customer calls and provide accurate information
Make outbound follow-up calls as required
Resolve customer queries within TAT
Maintain call logs and update CRM systems
Escalate unresolved cases to the senior team
Meet daily/weekly call quality and productivity targets
Maintain professionalism during all customer interactions
Required Skills:
Good communication skills in
Hindi & English
Ability to handle customer queries politely and patiently
Basic computer knowledge
Good listening and problem-solving skills
Telecalling/BPO experience preferred (but not mandatory)
Qualifications:
10+2 / Any Graduation
Fresher / Experienced candidates can apply
Salary Range:
?12,000 - ?18,000 per month (Based on experience & process)
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JD - Customer Support Associate (Non-Voice / Email/Chat)
Location:
Hyderabad - KPHB
Employment Type:
Full-time
Experience:
0-2 Years
Job Responsibilities:
Respond to customer queries via
email or chat
Provide clear, accurate, and timely responses
Maintain service level agreements (SLAs)
Understand customer issues and provide proper resolution
Coordinate with internal teams to resolve escalations
Maintain records, logs, and daily reports
Required Skills:
Strong
written communication
in English
Good typing speed (30-35 WPM)
Ability to multitask and manage time efficiently
Problem-solving ability
Basic technical/computer knowledge
Qualifications:
Intermediate / Any Graduate
Freshers welcome
Salary Range:
?14,000 - ?20,000 per month
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JD - Customer Service Representative (Tele-Sales / Outbound)
Location:
KPHB, Hyderabad
Experience:
0-4 Years
Responsibilities:
Make outbound calls to prospective customers
Explain product/service details clearly
Convert leads into sales or appointments
Maintain daily call records and follow-ups
Achieve weekly/monthly sales targets
Build and maintain customer relationships
Required Skills:
Strong persuasion and communication skills
Fluency in
Hindi & English
Ability to handle rejections positively
Target-driven and self-motivated
Prior telesales/BPO experience is an advantage
Eligibility:
10+2 / Any Graduate
Freshers & experienced both can apply