Job Description

Key Responsibilities:

Handling Customer Inquiries:

Responding to customer questions and requests through various channels like phone, email, and chat.

Resolving Complaints:

Addressing and resolving customer complaints and issues promptly and professionally.

Order Processing:

Assisting with order placement, returns, and related processes.

Maintaining Customer Records:

Ensuring accurate and up-to-date information in customer databases.

Providing Product/Service Information:

Educating customers about products, services, and company policies.

Following Up with Customers:

Ensuring customer satisfaction by following up on inquiries and resolutions.

Collaborating with Other Teams:

Working with sales, marketing, and other departments to address customer needs and resolve issues.

Identifying Opportunities for Improvement:

Suggesting ways to enhance customer service processes and improve the overall customer experience.

Building Customer Relationships:

Fostering positive relationships with customers to promote loyalty and satisfaction.

Managing Customer Feedback:

Gathering and utilizing customer feedback to improve products, services, and the overall customer experience.
Essential Skills:

Communication Skills:

Excellent verbal and written communication is crucial for interacting with customers.

Problem-Solving Skills:

Ability to analyze issues, identify solutions, and implement them effectively.

Active Listening:

Paying close attention to customer needs and concerns to understand their issues fully.

Empathy:

Showing understanding and compassion towards customers' situations.

Patience:

Remaining calm and composed, even when dealing with challenging customer interactions.

Product/Service Knowledge:

Having a good understanding of the company's offerings to effectively assist customers.

Technical Skills:

Familiarity with CRM systems and other tools used in customer service.

Conflict Resolution:

Ability to de-escalate tense situations and find mutually agreeable solutions.
Job Types: Full-time, Permanent

Pay: ?9,327.18 - ?27,994.49 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund
Schedule:

Day shift Morning shift Weekend availability
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person