Job Description

About the Role:
? The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
? The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
? Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
? Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
? Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
? Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
? Needs to achieve monthly sales collection targets
Requirements
Key Result Areas:
? Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
? Ensure to maintain CRM quality standards in each customer communication.
? Adhere to the benchmark & SOP prescribed in the training.
? To Provide accurate information to all callers & resolve queries raised during the calls
Competencies (Skills essential to the role):
? Attentiveness.
? Excellent telephone skills
? Clear communication skills
? Ability to use positive language.
? Time management skills and Good Typing speed
? Good interpersonal skills and ability to work with internal & external team
? Data Analysis
Educational Qualification / Other Requirement:
? Graduation
? Liking for Telesales
Role Type / Key working relationships:
? Individual Contributor
? Internal team
? External stakeholders
Benefits
What can you expect from RPCI?
? Our values lie at the core of our mission and vision. We believe that it's our people who
make our company what it is. We believe in:
? Service
? Relationships
? Teamwork
? Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.

Skills Required