Job Description

About the Role:

The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. Needs to achieve monthly sales collection targets

Requirements

Key Result Areas:

Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) Ensure to maintain CRM quality standards in each customer communication. Adhere to the benchmark & SOP prescribed in the training. To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

Attentiveness. Excellent telephone skills Clear communication skills Ability to use positive language. Time management skills and Good Typing speed Good interpersonal skills and ability to work with internal & external team Data Analysis

Educational Qualification / Other Requirement:

Graduation Liking for Telesales

Role Type / Key working relationships:

Individual Contributor Internal team External stakeholders

Benefits

What can you expect from RPCI?


? Our values lie at the core of our mission and vision. We believe that it's our people who


make our company what it is. We believe in:

Service Relationships Teamwork Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace


welcoming to people of all backgrounds.