Handle incoming and outgoing calls from patients and clients
Schedule appointments for diagnostic tests and home sample collections
Provide information about test packages, pricing, and availability
Resolve customer queries related to reports, billing, and service issues
Coordinate with phlebotomists, lab technicians, and other departments for smooth operations
Maintain proper records of all calls, inquiries, and feedback
Follow up with customers for feedback and service satisfaction
Handle escalation calls in a professional and empathetic manner
Assist walk-in customers at the front desk if required
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