Job Description

Key Responsibilities

Customer Interaction

: Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.

Issue Resolution

: Handle customer complaints, issues, and concerns, ensuring quick and effective resolutions while maintaining a positive experience.

Product Knowledge

: Stay updated on company products and services to provide accurate information to customers.

Documentation

: Maintain detailed records of customer interactions, transactions, and feedback in the customer support database.

Customer Feedback

: Gather customer feedback and share insights with relevant teams to improve products, services, and processes.

Escalations

: Manage escalated issues in a calm and efficient manner, ensuring a satisfactory outcome for the customer.

Collaboration

: Work closely with other teams such as sales, technical support, and marketing to address customer needs and challenges.

Continuous Improvement

: Actively participate in training sessions to enhance knowledge and skills.

Required Qualifications

Proven experience in a customer support or customer service role. Strong communication skills, both written and verbal. Problem-solving skills and the ability to think on your feet. Proficiency in using customer service software, CRM systems, and other relevant tools. Excellent organizational skills and attention to detail. Ability to remain calm under pressure and handle difficult situations effectively. A positive attitude and a passion for helping customers.
Job Types: Full-time, Permanent, Fresher

Pay: ₹6,000.00 - ₹9,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person