Customer Care Executive Job in Vivek Jyoti Steel

Customer Care Executive

Year AS, IN, India

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Job Description

The Customer Care Executive will be responsible for handling customer interactions across multiple channels (phone, email, chat, or in-person) while ensuring a positive customer experience. The role involves addressing inquiries, resolving complaints, providing product/service information, and maintaining high customer satisfaction levels.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chat interactions professionally. Respond to customer queries promptly and provide accurate information about products/services. Resolve complaints, escalate complex issues when required, and ensure timely follow-up. Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system. Work closely with internal teams (sales, operations, technical support) to resolve customer concerns. Identify opportunities to upsell or cross-sell products/services where appropriate.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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Job Detail

Job Id

JD4210682
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

AS, IN, India
Education

Not mentioned
Experience

Year

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