Providing accurate information about products or services and guiding customers in making informed decisions.
Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
Escalating complex issues to higher authorities when necessary and following up on resolutions.
Maintaining detailed and accurate records of customer interactions and inquiries.
Keep accurate records of customer interactions using our customer support software.
Contribute to the development of customer support materials and resources at the firm.
Job Type: Full-time
Pay: ₹14,000.00 - ₹18,000.00 per month
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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