Manage guest inquiries via phone, email, and front desk support.
Handle reservations, cancellations, and booking modifications efficiently.
Address guest complaints and escalate issues when required.
Coordinate with front office, housekeeping, and F&B teams for smooth operations.
Maintain guest records and ensure high levels of service satisfaction.
Support in promoting hotel services, offers, and packages.
Qualifications & Skills:
Graduate / Diploma in Hotel Management or related field preferred.
Prior experience in hotel customer service / front office desirable.
Excellent communication and interpersonal skills.
Problem-solving attitude with patience and professionalism.
Proficiency in MS Office; knowledge of PMS/CRM systems is an advantage.
Flexibility to work in shifts.
Job Type: Full-time
Pay: ₹9,501.88 - ₹20,000.00 per month
Work Location: In person
Speak with the employer
+91 8057129308
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