Job Description

Customer Interaction & Support

Handle

inbound and outbound calls

for UK-based customers in a professional and courteous manner. Understand customer requirements, queries, and concerns, and provide

accurate and timely solutions

. Resolve customer issues efficiently while ensuring a

high level of customer satisfaction

. Maintain call quality standards, professionalism, and empathy in every interaction.

Sales & Conversion

Identify customer needs and

recommend suitable products or services

. Convert leads into successful sales while achieving

monthly sales targets and KPIs

. Follow up on interested leads and ensure timely closure. Maintain accurate records of calls, customer interactions, and sales updates in the CRM system.

Process Adherence & Compliance

Follow

UK process guidelines

, scripts, and company policies strictly. Ensure

data protection and confidentiality

of customer information at all times. Meet quality, productivity, and compliance benchmarks consistently. Work collaboratively with team members and supervisors to achieve

team and organizational goals

.

Required Skills & Qualifications

Excellent

spoken English

with a clear, neutral accent (UK shift experience preferred). Prior experience in

BPO, Sales, Customer Support, or International Calling

(UK process is an added advantage). Strong

communication, negotiation, and persuasion skills

. Target-oriented mindset with the ability to perform under pressure. Basic computer knowledge and experience working with

CRM systems

. Minimum qualification:

12th Pass / Graduate preferred

.

Key Attributes

Customer-focused and solution-oriented approach. Confident, proactive, and result-driven attitude. Strong listening skills with the ability to build trust and rapport. Willingness to work in

UK shifts

and meet performance expectations.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person