Job Description

CCE JD:

Handling customer queries through portal,website,email & calls conducting customer satisfaction surveys to understand what areas of the company's services need improvements curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution managing payment and delivery of customer orders Delayed Delivery Follow up &returned parcel management Order entry in Ship rocket & follow up for weight discrepancy. Helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and order fixing appointments based on the availability of customers and clients interacting with customers to ensure they have a desirable and shareable experience

Accountant : Minimum 3/4 Years experience in core accounts handling

Accounting tasks under supervision, including managing accounts payable/receivable, preparing journal entries, reconciling bank accounts, updating financial records, and assisting with financial reporting and month-end close processes. Key responsibilities involve data entry, invoice processing, and supporting senior accountants with audits and projects, requiring strong attention to detail, proficiency in accounting software like

Tally

, and a relevant bachelor's degree.

Location - Kalikapur,Kolkata(Near Metro Cash & Carry Mall)

Time :10am : 6pm (Monday to Saturday)

Website : https://www.vistevia.com/

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person