Job Description

We are seeking a highly skilled and experienced Customer Service Executive to join our team in Gurgaon. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.Location: GurgaonResponsibilities:- Provide exceptional customer service to internal and external customers through various channels such as phone, email, and chat.- Respond to customer inquiries and resolve issues in a timely and professional manner.- Escalate complex issues to senior team members or management as needed.- Maintain accurate records of customer interactions and issues.- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.- Meet or exceed customer service metrics and performance targets.Requirements:- 3-6 years of experience in customer service or a related field.- Excellent communication and interpersonal skills.- Ability to work effectively in a fast-paced environment.- Strong problem-solving and analytical skills.- Ability to work independently and as part of a team.- Basic computer skills and proficiency in Microsoft Office applications.- Australian shift work experience (e.g., night shifts, weekends).Benefits:- Opportunity to work with a dynamic and growing company.- Competitive salary and bonus structure.- Comprehensive training program to enhance customer service skills.- Opportunities for career growth and professional development.- Collaborative and supportive work environment.- Access to employee wellness programs and benefits. (ref:updazz.com)

Skills Required