Job Description

Job Opening: Customer Care Executive (Voice & Email Support) - Females Only

Experince: 2-3 years

Note: Fluency in American English is mandatory.

Location: Hyderabad (On-site)

Company: PSR-IT Services

Employment Type: Full-time

No cab facility provided About the Role

We are looking for a passionate Customer Care Executive to join our dynamic team in Hyderabad. The ideal candidate will handle voice and email support, resolve customer queries efficiently, and ensure top-notch customer satisfaction. Basic knowledge of digital marketing/SEO is an added advantage, as you may assist with social media responses and online engagement.

Key Responsibilities:

Handle inbound/outbound calls professionally.

Respond to emails with excellent drafting and etiquette.

Ensure high customer satisfaction with clear, polite communication.

Assist with basic social media comments/messages (Facebook, Instagram, LinkedIn).

Maintain accurate CRM records.

Provide feedback on recurring issues and generate reports as needed.

Required Skills & Qualifications:

Excellent verbal & written communication skills in English.

Prior customer support (voice/email) experience preferred.

Basic knowledge of digital marketing & SEO is a plus.

Strong problem-solving attitude & customer-first mindset.

Proficient in MS Office & CRM tools.

Job Types: Full-time, Permanent

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund Work from home
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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